Support
Mend is made by one person, and the same person reads this mailbox. Write about anything — something broken, something confusing, or something you wish it did.
Write to us
It helps to say which iPhone you are on and what happened just before. Please don't send anything private you wrote in the app — we don't need it, and we would rather not have it.
Pairing
One of you makes a code, the other enters it. A code works once and lasts seven days, so make a fresh one if it has been sitting a while. If it says the code is already used, the person who made it should make another.
Mend Plus
One subscription covers both partners — one of you pays, and you both have it. Manage or cancel it in Settings → your name → Subscriptions on your iPhone, at least a day before it renews. Moved to a new phone? Restore sits on the subscription screen in the app.
What Mend sends
The guide and Spark use AI from OpenAI, and Mend asks before anything is sent. You can read exactly what goes and what never does, and change your answer at any time, in Settings → What Mend sends. Saying no leaves the rest of Mend working.
Leaving
Disconnecting from your partner is in Settings → Disconnect. Settings → Delete account removes your account and what you made, and revokes Mend's Sign in with Apple access. Neither one asks you to write to us first.
Not therapy
Mend is not therapy, counselling, or emergency support, and we cannot help in a crisis. If you are in danger, contact your local emergency services. Mend keeps support resources inside the repair flow: start a mend and tap Find support.
Privacy
What Mend keeps, who helps run it, and how to delete everything is on the privacy page.